Last Updated: 07 November 2024

1. Introduction

At Maxagag Autos, we understand that your privacy and the security of your information is crucial. This privacy policy explains in detail how we collect, use, protect, and handle your information when you use our platform, whether you’re a buyer, seller, or dealer. We’ve designed this policy to be comprehensive yet easy to understand.

2. Information Collection and Usage

2.1 Account Creation and Authentication

When you create an account on Maxagag Autos, we collect and store:

For Social Authentication (Google/Facebook):

  • Your email address
  • Name as appears on your social profile
  • Profile picture (optional)
  • Social account ID (for authentication purposes only)

Why we collect this: This information helps us create and secure your account, prevent fraud, and provide a personalized experience. Social authentication makes it easier for you to access our platform without creating additional passwords.

Who has access: Only authorized Maxagag Autos personnel involved in account management and security have access to this information.

2.2 Dealer Information

For automotive dealers using our platform, we collect:

Business Information:

  • Business name and registration details
  • Physical address and service areas
  • Contact information (phone, email, website)
  • Business operating hours
  • Tax identification numbers
  • Banking information (for payment processing)

Personal Information of Business Representatives:

  • Name and position
  • Contact phone number
  • Email address
  • Professional photo (optional)
  • Business documentation

Why we collect this: This information helps us verify legitimate businesses, maintain platform integrity, and facilitate secure transactions. It also enables us to provide better support and ensure compliance with automotive industry regulations.

Who has access: Our dealer verification team, payment processing department, and customer support team have controlled access to different aspects of this information as needed for their specific functions.

2.3 Vehicle Listing Information

When dealers or sellers list vehicles, we collect:

Vehicle Details:

  • Make, model, year, and variant
  • Technical specifications
  • Vehicle identification numbers
  • Ownership and registration history
  • Pricing information
  • Vehicle condition details
  • Service history
  • Vehicle location

Media Content:

  • Vehicle photographs
  • Video content
  • 360° views (if applicable)
  • Document scans

Why we collect this: This information is essential for providing accurate vehicle listings, enabling buyers to make informed decisions, and ensuring transparency in vehicle transactions.

Who has access: This information is accessible to our content moderation team, and approved information is made public on our platform.

3. Data Retention and Deletion

3.1 Retention Periods

Account Information:

  • Active accounts: Data retained while account remains active
  • Inactive accounts:
    • Personal data anonymized after 12 months of inactivity
    • Account deleted after 24 months of inactivity
    • Users notified 30 days before any data anonymization or deletion

Vehicle Listings:

  • Active listings: Maintained while listing is live
  • Sold/removed listings:
    • Basic transaction data kept for 3 years for legal purposes
    • Photos and detailed descriptions removed after 6 months
    • Pricing information archived for market analysis (anonymized)

Dealer Information:

  • Active dealers: Data maintained while account is active
  • Inactive dealers:
    • Business information retained for 3 years after last activity
    • Personal information of representatives anonymized after 1 year of inactivity
    • Financial records kept for 7 years (legal requirement)

Communication Records:

  • Chat messages: Deleted 6 months after conversation ends
  • Support tickets: Retained for 2 years
  • Transaction-related communications: Kept for 3 years

Social Authentication Data:

  • Authentication tokens: Updated with each login
  • Unused social connections: Removed after 6 months of inactivity
  • Profile data: Updated with each login, old versions deleted

Technical Data:

  • Login history: 6 months
  • IP logs: 3 months
  • Browser/device data: 30 days
  • Error logs: 90 days

3.2 Deletion Requests

When you request account deletion:

  1. Immediate actions (within 24 hours):
    • Account deactivated
    • Public profile removed
    • Active listings hidden
  2. After 30 days:
    • Personal information permanently deleted
    • Profile pictures removed
    • Social authentication connections severed
  3. Information retained:
    • Transaction records (legal requirement)
    • Anonymized market data
    • Communication records related to completed sales

4. How We Use Your Information

4.1 Core Business Operations

We use your information to:

  • Facilitate vehicle listings and transactions
  • Process payments securely
  • Verify user and dealer identities
  • Match buyers with relevant vehicles
  • Enable communication between buyers and sellers
  • Send transaction notifications and updates
  • Provide customer support

4.2 Platform Improvement

Your data helps us:

  • Analyze user behavior and preferences
  • Improve platform functionality
  • Enhance user experience
  • Develop new features
  • Fix technical issues
  • Generate market insights

5. Data Protection and Security

5.1 Security Measures

We protect your data through:

  • End-to-end encryption for sensitive data
  • Secure socket layer (SSL) technology
  • Regular security audits
  • Access control and authentication
  • Data backup and recovery systems
  • Regular staff security training

6. Your Rights and Controls

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your account and data
  • Export your data (processed within 7 working days)
  • Opt-out of marketing
  • Revoke social authentication
  • Control cookie preferences

7. Third-Party Services

We work with trusted partners for:

  • Payment processing
  • Social authentication
  • Analytics
  • Cloud storage
  • Email services

All partners are contractually obligated to protect your data and use it only for specified purposes.

8. Special Circumstances

We may retain information longer than stated periods if:

  • Required by law
  • Ongoing dispute resolution
  • Fraud investigation
  • Platform security analysis

You will be notified if your data is retained longer than standard periods due to any of these circumstances.

9. Updates to Privacy Policy

When we update this policy, we will:

  • Post the new version on our website
  • Update the “Last Modified” date
  • Notify users of significant changes
  • Obtain consent where required

10. Contact Us

For privacy-related questions or concerns:

  • Email: [email protected]
  • Phone: +234 916 000 2984
  • Address: Plot A234, Murtala Mohammed Expressway, opposite Katamkpe extension, FCT, Nigeria.
  • Response time: Within 48 hours

Report privacy concerns or data breaches immediately through our secure reporting channel on the website.